In 2018, Google rolled out the Duplex AI system. The goal was to give customers a new, easier way to make reservations and connect with companies online, even if those companies did not have the systems in place themselves. Duplex was designed as a "human-sounding AI" that had the power to call businesses for these customers. It could then set up appointments and reservations. The system itself would do everything, streamlining the process. The advantage is that more connectivity for companies means more business, more income and easier contact with customers and clients on which they may otherwise have missed out.