Tag Archives: online industry news

Like it or not, you can do a lot of things online simply by speaking to your phone, your computer or another voice-controlled device. It's changing the way people carry out internet searches, do online shopping, listen to music and much more. And, while the premier program is arguably Amazon's Alexa, it seems like everyone in the tech industry wants to have their own voice assistant. Rumor has it that Facebook is working hard to be the next company to put one out. Facebook already has an innovative video chat device called Portal. According to reports, the new voice assistant would work along with this device. 

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In 2018, in an ongoing effort to enhance user experiences and decrease user abandonment rates, Google made page loading speed a ranking factor. They recognized that today’s online consumers do not have the luxury of spending valuable time waiting for large image files, multiple plug-ins or site redirects to load.

In a recently published blog, Google summarizes the myriad web-wide improvements they witnessed since rolling out this new page ranking metric. Understanding this data is vital for startups looking to launch an optimized mobile-friendly site to attract new clients and minimize user abandonment.

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Facebook got out of the news game over a year ago. They did not abandon it altogether, but they cut out the trending topics on the sidebar and limited the amount of news they put in front of users. Now, founder Mark Zuckerberg appears to be thinking about changing course and adding news into the equation again. In fact, Facebook is even open to breaking out their rather large checkbook to pay to get this off the ground. They may pick publishers to pay for what they deem "high-quality news." That could show that what Facebook was really against a year ago wasn't news, but low-quality sources that spread misinformation on their platform.

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Traditional question-and-answer-based searching is rapidly giving way to more advanced models incorporating machine learning and intuition. This artificial intelligence-fueled searching, termed "Search Journeys" by Google, not only delivers answers to queries but tailors results based on the specific preferences and needs of users.

Understanding this radical shift in the search engine landscape is critical for startups looking to keep pace with potential customers. Grasping the path consumers take on a search journey is essential to align your marketing and advertising strategies with users’ needs.

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You use Facebook to talk to customers and clients. It's an easy way to answer questions, provide support, gather feedback and generally promote your brand. Not only do you comment on posts and engage them in public, but you allow them to send you chat messages when they have more in-depth issues or simply need to check on the status of a project. People do not like to sit on hold after calling a support hotline, but they don't necessarily mind having the chat window open as they complete other tasks on the phone or the computer. It's perfect in a lot of ways, except one: It can get confusing.

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